Sr. Manager, Client Experience Support

The Sr. Manager for the L1 support team at Cohere Health will oversee and enhance client support processes, focusing on ticket management and client communication. Daily responsibilities include leading a team, managing ticket triage and resolution, driving process improvements, and coordinating with various teams to resolve client issues. The role also involves monitoring support metrics and identifying opportunities for enhancing the client support experience.

• Fully remote opportunity with about 5% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Flex Time Off + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

• Salary range is $100,000 to $110,000, which may be a consideration for candidates
• Role involves managing a support team, which may require strong leadership skills and experience
• The position requires familiarity with healthcare regulations and technology, which may limit candidate pool