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Program Director (The Machine)

Code and Theory
Location
New York, New York, United States
Posted
18 days ago
Department
Delivery
Salary
$175,000 – $210,000
What they actually want (must-haves)
  • Significant team leadership experience in a software implementations environment
  • Track record building commercial/budget artifacts (Gantt charts, staffing plans, cost estimates) that hold up under delivery conditions
  • Experience managing distributed, cross-regional teams and coordinating across time zones
  • Direct experience owning client satisfaction outcomes; a proactive, direct communicator who surfaces bad news early
  • Capability with AI tooling to enable yourself and your team to work more efficiently without generating workslop
  • Working fluency with delivery/ops tooling (e.g., spreadsheets, Airtable, Workfront/Maconomy or equivalent PSA tools, Jira) and comfort reconciling data across multiple systems of record
Nice to have
  • Experience in an agency or consulting environment supporting multiple client implementations in parallel
  • Experience with AI-enabled products and the staffing/build considerations specific to them
  • Hands-on experience with recruiting and org-planning tools such as Figma FigJam and Airtable
What the job really is

The Program Director for The Machine will lead the implementation portfolio, overseeing budget management, client satisfaction, and team operations. This role involves collaborating with sales on proposals, managing the Implementation team, and ensuring that client expectations are met throughout the delivery process. The director will also be responsible for tracking team productivity and refining processes based on client feedback.

Things to weigh
  • No specific mention of remote work flexibility or in-office requirements
  • The role involves significant responsibility for client satisfaction, which may lead to high pressure
  • The compensation range is provided, but actual salary may vary based on multiple factors
  • Experience with AI tooling is required, indicating a focus on modern technology
Job score3.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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