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← Coast

Customer Support Associate

Coast
Location
Salt Lake City, UT
Posted
19 days ago
Department
Operations
What they actually want (must-haves)
  • Ability to work flexible hours (starting at 6 AM MT some days)
  • Must be able to come into the Draper office 3-4 days per week
  • Excellent written and verbal communication skills
  • Ability to think strategically, problem solve, and prioritize tasks in a fast-paced environment
  • Service-oriented mindset
  • Ability to provide support to customers predominantly over phone, and occasionally via email and text
What the job really is

As a Customer Support Associate at Coast, you will be responsible for ensuring a smooth customer experience by managing service activities, onboarding new customers, conducting product training, and driving customer adoption and retention. You will collaborate with various teams to address customer inquiries and provide feedback for product improvements, all while maintaining strong relationships with customers through effective communication and problem-solving skills.

Benefits
  • Real growth and career development opportunities
  • Medical, dental, and vision insurance
  • Flexible paid time off (vacation, personal well-being, paid holidays)
  • Paid parental leave
  • $500 annual education stipend
  • Tools for financial wellness including webinars and access to an equity tax advisory service
Things to weigh
  • No salary listed
  • Role requires in-office presence 3-4 days a week which may not suit remote work preferences
  • Fast-paced environment may be challenging for some candidates
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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