HHiring Reality
← Coast

Customer Operations Associate

Coast
Location
Salt Lake City, UT
Posted
27 days ago
Department
Operations
What they actually want (must-haves)
  • Ability to work flexible hours (starting at 6 AM MT some days)
  • Must be able to come into our Draper office 3-4 days per week
  • Excellent written and verbal communication skills
  • Ability to think strategically, problem solve, and prioritize tasks in a fast-paced environment
  • Possess a service-oriented mindset and be motivated to turn customers into promoters
  • Ability to provide support to customers predominantly over phone, and occasionally via email and text message
What the job really is

As a Customer Operations Associate at Coast, you will serve as a trusted advisor to customers, ensuring they have a smooth experience with the Coast platform. Your responsibilities include onboarding new customers, conducting product training, managing customer inquiries, and collaborating with internal teams to resolve issues and enhance the product based on customer feedback.

Benefits
  • Real growth and career development opportunities
  • Medical, dental, and vision insurance
  • Flexible paid time off (vacation, personal well-being, paid holidays)
  • Paid parental leave
  • Tools to help manage financial wellness, including webinars and access to an equity tax advisory service
  • Company-sponsored 401K
Things to weigh
  • No salary listed
  • Position requires in-office work 3-4 days a week, which may not suit all candidates
  • Role involves managing customer service activity, which may include handling escalations and troubleshooting issues
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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