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← Coalition, Inc.

Customer Success Manager, Germany

Coalition, Inc.
Location
Any location, Germany
Posted
24 days ago
Department
Customer Success
What they actually want (must-haves)
  • 1+ year of experience in insurance customer support, customer service, customer success, broking, underwriting, or a similar client-facing role
  • Fluency in English and German, both in oral and written communication
  • Strong written and verbal communication skills
  • Ability to manage competing priorities while maintaining a high standard of customer care
  • Experience working with the German or broader European commercial insurance market, especially in the DACH region
Nice to have
  • Experience working within the German or broader European commercial insurance market
  • Additional language skills
  • Familiarity with the local commercial insurance ecosystems
  • Cybersecurity knowledge
  • Cyber insurance knowledge
What the job really is

As a Customer Success Manager at Coalition, you will be responsible for delivering excellent support to brokers and policyholders, particularly in Germany and the DACH region. Your daily tasks will include responding to customer inquiries via various communication channels, educating clients on Coalition's products, and collaborating with internal teams to resolve issues and improve customer experience.

Benefits
  • 100% public healthcare coverage
  • 30+ paid holidays
  • Annual home office stipend
  • Statutory pension
  • Mental & physical health wellness programs
  • Competitive compensation and opportunity for advancement
Things to weigh
  • Remote-first position may require self-discipline and adaptability
  • Focus on the DACH region may limit exposure to other markets
  • Fast-paced, high-growth environment may not suit everyone
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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