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Product Specialist

CloudSEK
Location
Bengaluru, Karnataka, India
Posted
18 days ago
Department
Customer Success
What they actually want (must-haves)
  • 1-2 years of experience in cybersecurity or related fields
  • Bachelor's degree in Technology, Cybersecurity, or related fields
  • Strong communication skills (written & verbal)
  • Ability to work independently in a rotational shift environment supporting global customers
  • Experience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk)
  • Prior exposure or strong interest in cybersecurity, threat intelligence, or SOC operations
Nice to have
  • Basic knowledge of cloud security, APIs, or red teaming
  • Proficiency with scripting (Python, Bash) or automation
  • Certifications like CEH, Security+, or practical experience in phishing mitigation
What the job really is

As a Product Specialist at CloudSEK, you will provide technical product support, monitor and manage brand protection efforts, and conduct initial security analysis as part of a cybersecurity operations team. Your role involves troubleshooting customer issues, managing takedown requests for phishing and impersonation threats, and monitoring security alerts. This position is ideal for those early in their cybersecurity careers, focusing on threat detection and user support.

Benefits
  • Flexible working hours
  • Food, unlimited snacks and drinks available in the office
  • Opportunities for team bonding activities and creative expression
Things to weigh
  • Onsite work mode in Bengaluru office
  • Rotational shifts to support a 24x7 operation, primarily covering LTAM and USA time zones
  • No specific salary mentioned
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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