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Mid Market Onboarding Coach

Third-Party Job Posts
Location
Morocco
Posted
19 days ago
Department
Onboarding
What they actually want (must-haves)
  • 4+ years of hospitality operations experience, preferably in leadership or senior operational roles within hotels, resorts, hotel groups, or hospitality management companies
  • 2+ years of SaaS onboarding, implementation, customer success, account management, or customer-facing software experience
  • Expertise in hotel operations, including front office, reservations, revenue management, guest services, distribution, and property management systems
  • Experience managing complex customer onboarding, implementation, training, change management, or customer success initiatives
  • Strong consultative, problem-solving, and project coordination skills, with the ability to manage multiple high-value customer engagements simultaneously
  • Proven ability to drive customer adoption, operational improvements, and business outcomes through technology solutions
Nice to have
  • Experience working with hospitality technology solutions such as PMS, CRS, Channel Managers, Revenue Management Systems, or related hotel software
  • Experience supporting multi-property operators, hotel groups, or more complex hospitality organizations
  • Experience leading operational transformation, technology rollouts, or process improvement initiatives within hospitality organizations
What the job really is

As a Mid Market Onboarding Coach at Cloudbeds, you will guide mid-market customers through the onboarding process of the Cloudbeds platform, ensuring they effectively adopt and utilize the software to enhance their hospitality operations. Your role involves building relationships with clients, providing strategic advice, and facilitating training to help them achieve their business goals. You will work closely with various teams to ensure a seamless onboarding experience and drive customer success through personalized support and operational optimization.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • The role requires a strong consultative mindset and balancing hospitality expertise with technical proficiency, which may be challenging for some candidates.
  • The position involves managing multiple high-value customer engagements simultaneously, indicating a potentially high workload.
  • No specific salary or compensation details are provided in the posting.
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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