HHiring Reality
← Third-Party Job Posts

Customer Support Coach

Third-Party Job Posts
Location
Belgium; Greece; Morocco; Portugal; South Africa; Switzerland
Posted
19 days ago
Department
Customer Support
What they actually want (must-haves)
  • 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles
  • Previous experience in customer service or similar
  • Native or Fluent in English
  • Native or Fluent in Spanish/Portuguese/French/German
  • Excellent communication skills and a positive attitude
  • Excellent problem-solving skills and emotional intelligence
What the job really is

As a Customer Support Coach at Cloudbeds, you will advocate for customers by providing exceptional support and resolving inquiries across various channels. Your role involves troubleshooting issues, fostering strong relationships with hotel partners, and contributing to training materials and support resources. You will also gather customer feedback to help shape future software releases, all while working within a dynamic, fully remote team.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • Role involves significant customer interaction and support, which may not appeal to all candidates
  • No specific salary or compensation details provided
  • Fully remote position may require strong self-discipline and time management skills
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Third-Party Job Posts?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →