HHiring Reality
← Third-Party Job Posts

Customer Support Coach - NORAM

Third-Party Job Posts
Location
North America
Posted
20 days ago
Department
Customer Support
What they actually want (must-haves)
  • 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles
  • Previous experience in customer service or similar
  • Native or Fluent in English and Spanish; Portuguese is a plus
  • Excellent communication skills and a positive attitude
  • Excellent problem-solving skills and emotional intelligence
  • Great levels of learning agility
What the job really is

As a Customer Support Coach at Cloudbeds, you will advocate for customers by providing exceptional support and resolving inquiries through various channels. Your role involves fostering strong relationships with hotel partners, gathering feedback for software improvements, and creating training materials to enhance the customer experience. You'll be part of a fully remote team focused on delivering outstanding service and promoting software adoption.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • Salary range is only applicable for US-based candidates
  • Role involves a high level of customer interaction and feedback gathering, which may require strong emotional intelligence and problem-solving skills
  • The position is fully remote, which may not suit everyone
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Third-Party Job Posts?

See how your résumé matches this role — and tailor it from what actually gets interviews.