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Customer Support Coach - NORAM

Third-Party Job Posts
Location
Canada
Posted
20 days ago
Department
Customer Support
What they actually want (must-haves)
  • 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles
  • Previous experience in customer service or similar
  • Native or Fluent in English and Spanish; Portuguese is a plus
  • Excellent communication skills and a positive attitude
  • Excellent problem-solving skills and emotional intelligence
  • Great levels of learning agility
What the job really is

As a Customer Support Coach at Cloudbeds, you will advocate for customers by providing exceptional support and resolving inquiries across various channels. Your role involves fostering strong relationships with hotel partners, creating training materials, and gathering feedback to enhance the platform. You'll work within a fully remote team dedicated to delivering outstanding customer experiences.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • The role requires fluency in multiple languages, which may limit applicants who are not multilingual.
  • The position is fully remote, which may not suit everyone depending on their work style or home environment.
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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