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Onboarding Project Manager

Third-Party Job Posts
Location
Thailand
Posted
21 days ago
Department
Onboarding
What they actually want (must-haves)
  • Fluency in Thai and English at a business-professional level, both written and spoken
  • Minimum 4 years of experience in hotel operations or hotel management
  • At least 2 years of project management experience within a SaaS or customer-facing environment
  • Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
  • Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
  • Strong communication, relationship management, and customer-facing presentation skills
Nice to have
  • At least 2 years of project management experience within a hospitality SaaS environment
  • Previous experience with customer implementation & onboarding at a hospitality SAAS company
  • Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools
What the job really is

As an Onboarding Project Manager at Cloudbeds, you will lead the onboarding process for mid-market customers, ensuring a smooth transition from contract signing to account management. This role involves managing project timelines, coordinating cross-functional teams, and maintaining high levels of customer satisfaction. You will serve as the primary contact for customers, facilitating meetings and addressing any risks or issues that arise during the onboarding process.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • Role requires travel onsite within Thailand during the onboarding period when necessary
  • Fast-paced SaaS environment may involve navigating complexity and ambiguity
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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