Mid Market Onboarding Coach

As a Mid Market Onboarding Coach at Cloudbeds, you will guide mid-market customers through the onboarding process of the Cloudbeds platform, ensuring they effectively adopt and optimize its features. Your role involves leveraging your hospitality operations experience to provide strategic advice, manage customer relationships, and facilitate training and support. You will collaborate with various teams to enhance the onboarding experience and drive customer success, embodying a caring approach to customer service.

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra-long weekend every month
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University

• The role requires a consultative mindset balancing hospitality expertise with technical proficiency, which may be challenging for those without strong technical skills.
• The position is fully remote, which may not suit everyone, especially those who prefer in-office interactions.
• The onboarding process involves managing complex customer engagements, which could be demanding and require strong multitasking abilities.