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Customer Support Coach

Cloudbeds
Location
Belgium; Greece; Morocco; Portugal; South Africa; Switzerland
Posted
19 days ago
Department
Customer Support
What they actually want (must-haves)
  • 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles
  • Previous experience in customer service or similar
  • Native or Fluent in English
  • Native or Fluent in Spanish/Portuguese/French/German
  • Excellent communication skills and a positive attitude
  • Excellent problem-solving skills and emotional intelligence
What the job really is

As a Customer Support Coach at Cloudbeds, you will advocate for customers by providing exceptional support and resolving inquiries through various channels like phone, email, and chat. You will foster strong relationships with hotel partners, gather feedback for software improvements, and create training materials to enhance customer experience. This role is part of a fully remote team focused on delivering outstanding service and promoting software adoption.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • Fully remote position may require self-discipline and strong time management skills
  • No specific salary information provided
  • Diverse language requirements may limit applicants who are not multilingual
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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