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Onboarding Coach - NORAM

Cloudbeds
Location
North America
Posted
20 days ago
Department
Onboarding
What they actually want (must-haves)
  • Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager
  • At least 2 years of relevant industry experience in customer-facing roles
  • Strong organizational and proactive skills
  • Exceptional communication with empathy and a customer-focused approach
What the job really is

As an Onboarding Coach at Cloudbeds, you will facilitate the onboarding process for clients by training them on the software and ensuring they understand how to use it effectively for their hospitality needs. Your role involves building strong relationships with clients, resolving inquiries, and collaborating with the Sales team to drive product adoption and retention. You will also contribute to the development of training materials and gather client feedback to improve the product.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • Salary range is only applicable for US-based candidates
  • Role involves managing multiple projects or accounts which may require strong multitasking abilities
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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