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Customer Support Coach - NORAM

Cloudbeds
Location
North America
Posted
20 days ago
Department
Customer Support
What they actually want (must-haves)
  • 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles
  • Previous experience in customer service or similar
  • Native or Fluent in English and Spanish; Portuguese is a plus
  • Excellent communication skills and a positive attitude
  • Excellent problem-solving skills and emotional intelligence
  • Great levels of learning agility
What the job really is

As a Customer Support Coach at Cloudbeds, you will advocate for customers by providing exceptional support and resolving inquiries through various channels. Your role involves fostering strong relationships with hotel partners, creating training materials, and gathering feedback to improve the platform. You will work within a fully remote team dedicated to delivering outstanding customer experiences.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • Salary range provided is only for US-based candidates
  • Role involves handling customer inquiries across multiple channels, which may require flexibility in working hours
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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