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Customer Growth Manager

Cloudbeds
Location
North America
Posted
20 days ago
Department
Customer Growth
What they actually want (must-haves)
  • Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space
  • Experience and/or education in hospitality operations
  • Strong understanding of hospitality industry trends and challenges
  • Ability to build and maintain long-term relationships with clients
  • Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions
  • Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders
Nice to have
  • Demonstrable success in selling PMS or other hotel tech software
  • Languages: English (additional European languages are always a plus!)
What the job really is

As a Customer Growth Manager at Cloudbeds, you will focus on upselling and cross-selling to existing customers through outbound and product-led initiatives. Your role involves building a customer pipeline, maintaining strong relationships with stakeholders, identifying upselling opportunities, and delivering tailored sales presentations. You will also collaborate with onboarding and product teams to ensure successful implementation of upsold products while staying informed about industry trends.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • No salary listed beyond commission structure
  • Focus on upselling may limit exposure to other sales strategies or product areas
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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