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Onboarding Project Manager

Cloudbeds
Location
Thailand
Posted
21 days ago
Department
Onboarding
What they actually want (must-haves)
  • Fluency in Thai and English at a business-professional level, both written and spoken
  • Minimum 4 years of experience in hotel operations or hotel management
  • At least 2 years of project management experience within a SaaS or customer-facing environment
  • Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
  • Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
  • Strong communication, relationship management, and customer-facing presentation skills
Nice to have
  • At least 2 years of project management experience within a hospitality SaaS environment
  • Previous experience with customer implementation & onboarding at a hospitality SAAS company
  • Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools
What the job really is

As an Onboarding Project Manager at Cloudbeds, you will lead the onboarding process for mid-market customers, ensuring a smooth transition from contract signing to account management. Your role involves managing project timelines, coordinating with various teams, and maintaining strong communication with customers to drive platform adoption and satisfaction. You will also monitor success metrics and may need to travel within Thailand to enhance customer experiences during onboarding.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • Role requires onsite travel within Thailand during onboarding periods
  • Fast-paced SaaS environment may demand adaptability and quick problem-solving
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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