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← Cloudbeds

Account Manager

Cloudbeds
Location
Europe
Posted
24 days ago
Department
Account Management
What they actually want (must-haves)
  • Exceptional ability to communicate and foster positive business relationships
  • Deep understanding of customers' concerns and thoughts regarding the use of products
  • Demonstrated ability to communicate, present, and influence effectively at all levels of the organization
  • Ability to clearly communicate and synthesize customer details internally to multiple departments
  • Proven ability to manage multiple projects while paying attention to detail
  • Excellent listening, negotiation, and presentation skills
Nice to have
  • Experience managing accounts within the European hospitality market
What the job really is

As an Account Manager at Cloudbeds, you will be part of the Customer Success team, managing a portfolio of customers valued between $500,000 and $1,000,000. Your role involves building strong relationships, identifying upsell opportunities, and minimizing customer churn while guiding clients through their journey with Cloudbeds' software. You will also analyze customer data to enhance engagement and provide strategic recommendations to help clients achieve their success outcomes.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • No salary listed
  • Role requires fluency in both English and French
  • Experience in the European hospitality market is preferred but not mandatory
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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