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Onboarding Coach - Guest Experience

Cloudbeds
Location
Chile; Mexico
Posted
25 days ago
Department
Onboarding
What they actually want (must-haves)
  • Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or at least 3 years of relevant SaaS industry experience in a customer-facing role
  • Deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy)
  • Proven ability to translate complex, AI-driven concepts into clear, practical business terms for clients
  • Exceptional communication skills with a customer-focused approach
  • Ability to manage multiple projects or accounts simultaneously
  • Professional fluency in English is required
Nice to have
  • Professional fluency in Spanish is preferred
  • Familiarity with CRM/Email Marketing platforms
  • Project Management certification
What the job really is

As an Onboarding Coach for Cloudbeds' Whistle messaging platform, you will facilitate client onboarding, training, and ongoing support, helping clients implement and tailor the platform to their needs. You'll resolve customer inquiries, build strong client relationships, and collaborate with the Sales team to drive product adoption and retention. This role requires a deep understanding of Cloudbeds’ products and effective communication skills to empower clients throughout their onboarding journey.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • No salary listed
  • The role requires strong organizational skills and the ability to manage multiple projects, which may indicate a fast-paced environment
  • The position is remote but requires specific time slots for work, which may not suit everyone's schedule
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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