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SMB Onboarding Lead

Cloudbeds
Location
Argentina; Mexico
Posted
1 month ago
Department
Onboarding
What they actually want (must-haves)
  • Over 2 years of direct leadership experience within a hospitality property or at least 3 years of relevant Hospitality SaaS industry experience in a customer-facing leadership/matrix role
  • Exceptional technical aptitude and learning agility
  • High emotional intelligence with a proven ability to build trust and resolve competing priorities
  • Ability to manage people, processes, and accounts effectively in an agile system
  • Ability to clearly synthesize technical and business concepts in both written and verbal contexts
  • Highly accountable, data-driven, and detail-oriented with background experience in modern operating systems
Nice to have
  • Fluency or working knowledge of Spanish, Portuguese, English, Thai, or Tagalog
  • Project Management or Change Management certification
  • Hospitality degree preferred
What the job really is

As the SMB Onboarding Lead at Cloudbeds, you will lead a team focused on providing exceptional onboarding experiences for customers in the hospitality sector. Your role involves mentoring and empowering Onboarding Coaches, driving the adoption of AI tools, and collaborating with various departments to enhance customer satisfaction and retention. You will also be responsible for performance management, strategic portfolio oversight, and ensuring that the onboarding process aligns with the company's mission of delivering personalized hospitality solutions.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • No salary listed
  • Role requires strong emotional intelligence and relationship-building skills
  • Experience in hospitality or SaaS is crucial for success in this position
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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