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Strategic Account Manager

Cloudbeds
Location
Australia; New Zealand
Posted
1 month ago
Department
Account Management
What they actually want (must-haves)
  • 7+ years of hospitality industry experience in senior operational or commercial roles
  • Advanced understanding of hotel operations and commercial strategy
  • Deep experience in the Oceania hospitality market
  • Exceptional communication skills with executive presence
  • Track record of managing complex, high-value customer portfolios
  • Ability to learn and understand technology platforms
Nice to have
  • Experience with SaaS platforms or hospitality technology
  • Familiarity with Salesforce or similar CRM tools
  • Based in or with significant market experience in Phuket or other key Thai resort markets
What the job really is

As a Strategic Account Manager at Cloudbeds, you will manage a portfolio of high-value hotel customers in the APAC region, acting as their primary point of contact and strategic advisor. Your role involves building relationships, conducting business reviews, and providing tailored recommendations to optimize customer operations and revenue. You'll also identify upsell opportunities, manage escalations, and collaborate with cross-functional teams to enhance customer success.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • Travel required for on-site visits estimated at once per month and possibly more extensive travel once per quarter
  • No specific salary or compensation details listed
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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