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Customer Support Coach

Cloudbeds
Location
Indonesia; Philippines
Posted
1 month ago
Department
Customer Support
What they actually want (must-haves)
  • 1+ years of hospitality experience in hotels, hostels, BNBs or similar roles
  • Previous experience in customer service or similar
  • Native or Fluent in English
  • Excellent communication skills
  • Excellent problem-solving skills
  • Emotional intelligence
What the job really is

As a Customer Support Coach at Cloudbeds, you will advocate for customers by providing exceptional support and resolving inquiries through various communication channels. Your role involves troubleshooting issues, fostering strong relationships with hotel partners, and creating training materials to enhance the customer experience. You'll also gather feedback to influence future software releases and stay updated on system changes.

Benefits
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
Things to weigh
  • No salary listed
  • Fully remote position may require self-discipline and strong time management skills
  • Customer support role may involve handling escalated issues which can be stressful
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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