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Client Service Analyst

Clinical Architecture
Location
Indianapolis, Indiana, United States
Posted
24 days ago
Department
Client Success
What they actually want (must-haves)
  • Bachelor’s degree preferred, high school diploma or equivalent required
  • Minimum 2+ years experience in SaaS, software support, or client success required
  • Previous software, data analysis, analytics, and/or informatics experience is required
  • Strong communication skills, both written and verbal
  • Commitment to continuous learning
Nice to have
  • Healthcare / Healthcare Terminology knowledge or experience is advantageous
What the job really is

The Client Service Analyst at Clinical Architecture engages with clients to enhance their experience and support their initiatives using the company's software. This role involves becoming a product expert, educating clients on features, analyzing product configurations, and collaborating with internal teams to address issues and improve software performance. The position is based on-site in Carmel, IN, and emphasizes building long-term client relationships.

Benefits
  • Opportunities for learning, development, and growth
  • Paid Volunteer Time, Paid Holidays & PTO, including a winter break week for full-time team members
  • Sabbatical opportunities for tenured team members
  • Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees
  • Maternity and Parental leave benefits
  • Employer paid Short-term Disability & Long-term Disability
Things to weigh
  • Role requires being on-site five days a week
  • No salary listed
  • Emphasis on building long-term client relationships may imply a focus on customer satisfaction over technical development
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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