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← ClickHouse

Technical Customer Support Engineer, AI Infrastructure & Observability - EMEA

ClickHouse
Location
EMEA (Remote)
Posted
25 days ago
Department
Support Services
What they actually want (must-haves)
  • Hands-on experience with databases, OLAP, or distributed systems (ClickHouse, SQL engines, or cloud-native SaaS infrastructure)
  • Strong software engineering fundamentals (CS, Data Science degree, or comparable hands-on project experience)
  • Comfort reading code, working with data pipelines (e.g., Kafka, Spark), or debugging cloud infrastructure (AWS/GCP/Azure)
  • Genuine curiosity for LLM application development with hands-on experience building, debugging, or evaluating LLM-powered products using frameworks like Python, TypeScript, LangChain, LlamaIndex, or Vercel AI SDK
  • Familiarity with LLM observability/eval tooling, prompt workflows, model provider APIs (OpenAI, Anthropic), or OpenTelemetry-style tracing
  • Strong written communication across registers, with a customer-first mindset
Nice to have
  • Experience with OSS and open-source technologies, as a user, community member, or contributor
  • Experience with ClickHouse
  • Experience with Langfuse specifically, or with LLM observability/eval tooling more broadly
  • Experience with AWS, GCP, or Azure
  • Experience with data pipeline technologies such as Kafka, Kinesis, Spark, or RabbitMQ
What the job really is

As a Technical Customer Support Engineer at ClickHouse, you will provide support for customers using ClickHouse and Langfuse, addressing technical issues and solutions related to databases and AI observability. Your role will involve troubleshooting, developing solutions, mentoring colleagues, and collaborating with various teams to enhance customer experience and product functionality.

Benefits
  • Flexible work environment - remote-friendly
  • Employer contributions towards your healthcare
  • Equity in the company - stock options for new team members
  • Flexible time off in the US, generous entitlement in other countries
  • $500 Home office setup for remote employees
  • Opportunities for in-person connection at company-wide offsites
Things to weigh
  • No salary listed for roles outside the United States
  • Role involves global on-call coverage and async communication
  • Position may require deep technical integration questions directly within customer codebases
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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