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← ClickHouse

Senior Technical Customer Support Engineer, Federal

ClickHouse
Location
United States (Remote)
Posted
26 days ago
Department
Support Services
What they actually want (must-haves)
  • U.S. Person status
  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in relevant domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Proven experience with federal IT environments (e.g., FedRAMP, DOD IL, AWS GovCloud)
  • Strong communication skills and sound judgment around sensitive data handling
  • Teamwork mindset and problem-solving skills under government customer rigor
Nice to have
  • Prior experience supporting federal, state/local/education (SLED), or other public-sector customers
  • Experience with FedRAMP-authorized services, AWS GovCloud, Azure Government, or equivalent environments
  • An active or recently active U.S. government security clearance
  • Experience with ClickHouse
  • Experience with OSS and open-source technologies
What the job really is

As a Senior Technical Customer Support Engineer for federal clients at ClickHouse, you will be the primary technical contact for U.S. public sector customers, providing support through various channels while adhering to federal compliance and security requirements. Your responsibilities include triaging support cases, guiding customers through secure deployments, and collaborating with internal teams to ensure the platform meets federal standards. You will also develop solutions and documentation tailored for government environments.

Benefits
  • Flexible work environment
  • Employer contributions towards healthcare
  • Equity in the company (stock options)
  • Flexible time off in the US
  • $500 Home office setup for remote employees
  • Opportunities for global gatherings and in-person connection
Things to weigh
  • U.S. Persons-only role due to export-control status
  • Requires familiarity with federal compliance and security standards
  • Role may involve additional rigor due to government customer requirements
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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