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← ClickHouse

Senior Technical Customer Support Engineer - LATAM

ClickHouse
Location
Latin America (Remote)
Posted
27 days ago
Department
Support Services
What they actually want (must-haves)
  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, SQL databases, OLAP, cloud-native SaaS, distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Availability to deliver high-quality 24x7 Support in a global, distributed environment
  • Strong communication skills and the ability to work fully remote with reliable connectivity
  • Teamwork mindset, global engagement, empathy, and problem-solving skills
  • Self-driven, curious, and eager to continuously learn and grow
Nice to have
  • Experience with ClickHouse
  • Experience with OSS and open-source technologies
  • Experience with Azure, GCP, or AWS
  • Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
What the job really is

As a Senior Technical Customer Support Engineer at ClickHouse, you will provide technical support to users and customers across Latin America and beyond. Your responsibilities will include managing support tickets, engaging with customers through various communication channels, and collaborating with internal teams to enhance customer experience. You will also develop solutions and documentation to assist users and contribute to the knowledge base.

Benefits
  • Flexible work environment
  • Employer contributions towards healthcare
  • Equity in the company (stock options)
  • Flexible time off in the US, generous entitlement in other countries
  • $500 Home office setup for remote employees
  • Opportunities for in-person connection at company-wide offsites
Things to weigh
  • No specific salary listed for roles outside the US
  • Role involves significant customer interaction and support responsibilities
  • Position requires being available for 24x7 support, which may impact work-life balance
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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