HHiring Reality
← Cleo (US)

Customer Success Manager

Cleo (US)
Location
Remote - US
Posted
1 month ago
Department
Sales
Salary
$75,000 - $100,000
What they actually want (must-haves)
  • 5+ years working at an Enterprise Software and/or SaaS company in Customer Success, Sales/Account Management, Professional Services, or a related field
  • Demonstrable success managing GRR, NRR, or expansion pipeline targets in a quota-bearing or metric-accountable CS role
  • Experience with CS platforms (Planhat preferred) and CRM tools (Salesforce)
  • Proven ability to position software solutions and develop expansion opportunities
  • Demonstrated success collaborating with and influencing cross-functional stakeholders and executives
  • Excellent communication and presentation skills directed at both business-oriented and technical audiences
Nice to have
  • Industry fluency in one or more of Cleo’s core verticals — Logistics, Food & Beverage, CPG, Industrial Manufacturing, Healthcare, Finance, or Technology
  • Familiarity with AI-powered workflows and a willingness to adopt emerging tools to improve productivity and customer outcomes
  • Ability to travel 5–10% on an annual basis for internal and external expectations
What the job really is

As a Customer Success Manager, you will manage a portfolio of over 30 accounts, guiding customers through their lifecycle from implementation to renewal. Your role involves conducting executive-level meetings, building strong customer relationships, and ensuring the effective use of Cleo's platform to meet business goals. You will also be responsible for monitoring customer health, identifying upsell opportunities, and collaborating with various teams to enhance customer experiences.

Benefits
  • Compensation: $75,000 - $100,000 + Bonus potential
  • Great Healthcare + Dental + Vision
  • Flexible PTO
  • Culture of support, encouraging Life-Work balance
  • 401k match
  • FSA and HSA options
Things to weigh
  • No specific information on the company's technology stack or tools beyond Salesforce and Planhat
  • The role requires a proactive approach to customer management, which may involve a significant workload
  • Travel requirement is minimal but present, which may not suit all candidates
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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