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← Clear Street

Senior Associate - Active Trading Support

Clear Street
Location
New York
Posted
18 days ago
Department
Active Trading
What they actually want (must-haves)
  • At least four (4) years in fintech or brokerage support
  • Professional trading experience and/or in a trading support function like Operations or Client Services across equities, options, or futures
  • Strong verbal & written communication
  • Calm and composed under emotional pressure
  • Client Service skills, can work to identify and resolve issues
  • Must have active Series 7 & Series 63
Nice to have
  • Experience at a retail trading brokerage
  • Familiarity with retail (active) trading or professional platforms
  • Experience with Pylon or similar support platforms
  • Knowledge of PDT rules, margin mechanics, and order types
What the job really is

The Senior Associate in Active Trading Support at Clear Street will provide front-line support for a retail active trading platform, primarily handling incoming phone calls, platform support cases, and potentially live chat during market hours. Responsibilities include addressing platform questions, account issues, onboarding, and billing, while escalating any trading issues to trade desk specialists.

Things to weigh
  • Fast-paced trading environment may require high stress management skills.
  • Active Series 3 license must be obtained within a short timeframe if not already held.
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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