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← ClearScore Technology Limited

QA Specialist

ClearScore Technology Limited
Location
London, England, United Kingdom
Posted
16 days ago
Department
Customer Operations
What they actually want (must-haves)
  • Previous Quality Assurance experience within Customer Operations or Customer Support
  • Experience conducting quality assessments and working with QA frameworks, scorecards and calibration processes
  • Strong coaching and feedback skills
  • Strong analytical and problem-solving skills
  • Strong written and verbal communication skills
  • A proactive approach and the confidence to work independently and take ownership of your area
Nice to have
  • Experience working within financial services, fintech or another regulated environment
  • Experience assessing complex customer interactions, such as complaints or escalations
  • Experience using QA findings and customer feedback to drive improvements in service quality or customer satisfaction
  • Experience with Zendesk QA, MaestroQA or similar quality management tools
  • Experience working with outsourced customer support partners
What the job really is

The QA Specialist will take ownership of Quality Assurance within the Customer Operations team, focusing on improving the quality of support provided to ClearScore users. Responsibilities include evolving QA practices, conducting assessments, providing feedback and coaching, analyzing trends, and collaborating with various teams to implement improvements. The role requires a proactive approach and the ability to work independently while challenging existing processes.

Benefits
  • 25 paid holidays and a 'duvet day' on your birthday
  • Hybrid Work Environment
  • Private health and dental cover - including mental health support through Bupa
  • GP office visits
  • Life assurance scheme
  • Up to 6% matched pension
Things to weigh
  • No salary listed
  • The role requires challenging existing processes, which may lead to pushback from team members
  • The position involves significant independent work, which may not suit everyone
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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