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← CLEAR - Field

Operations Manager (SNA)

CLEAR - Field
Location
Santa Ana, CA
Posted
2 months ago
Department
Operations
Salary
$76,500 - $96,500
What they actually want (must-haves)
  • At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars)
  • Excellent interpersonal and communication skills
  • Solid leadership and organizational skills
  • Experience with employee engagement, customer satisfaction, sales, and adhering to compliance standards
  • Proficiency in using technology daily
  • Ability to stand/walk for extended periods of time
What the job really is

The Operations Manager at CLEAR will lead daily operations at an airport location, focusing on coaching and developing a team of Ambassadors in security, customer service, and sales. This role involves supporting the General Manager, ensuring compliance with policies, analyzing performance metrics, and fostering relationships with stakeholders, while spending a significant amount of time in a customer-facing environment.

Benefits
  • Competitive compensation structure with base and target bonus
  • 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
  • $100 monthly wellness stipend for health and fitness-related expenses
  • 401k Retirement Plan with company match
  • Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance
  • Family Planning benefits through KindBody
Things to weigh
  • Role requires spending at least 80% of time in a customer-facing environment at the airport
  • Non-traditional work schedule may be challenging for some candidates
  • Compensation range is provided but actual pay may vary based on multiple factors
  • The job involves a hands-on approach, which may not suit all management styles
Job score3.8/5
Benefits5/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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