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← Clariti Cloud Inc.

Founding Support Analyst, CivCheck

Clariti Cloud Inc.
Location
Canada
Posted
11 days ago
Department
Customer Experience
Salary
$70,000 - $95,000
What they actually want (must-haves)
  • 4–6 years in a technical support or customer-facing role in a SaaS environment
  • Experience diagnosing software issues and working with logs or session data
  • Strong communication skills to simplify complex technical details for non-technical users
  • Ability to thrive in ambiguous environments and take initiative
  • Passion for documentation and meticulous record-keeping
  • Collaborative spirit and ability to work well across teams
Nice to have
  • Experience in a startup or high-growth environment
  • Experience supporting government, public sector, or civic technology customers
  • Experience writing or maintaining support documentation or knowledge base content
  • Familiarity with government permitting, licensing, inspections, or code enforcement workflows
  • Location in Canada
What the job really is

As the Founding Support Analyst for CivCheck, you will be the primary point of contact for government customers, helping them navigate the AI Plan Review software. Your responsibilities include troubleshooting issues, managing support cases, and collaborating with Product and Engineering to enhance the platform. You will also create documentation and resources to streamline support processes as the product line grows.

Benefits
  • Competitive compensation packages
  • Well-deserved time off
  • Benefits to keep you and your family healthy
Things to weigh
  • No specific mention of remote work flexibility beyond occasional travel
  • Background checks required due to the nature of customer data
  • Salary range provided, but may vary based on skills and experience
Job score4.2/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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