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Sr. Water Dispatch Representative

The City of Fort Worth
Location
Water/WW
Posted
12 days ago
Department
Water
Salary
$21.26 - $23.92
What they actually want (must-haves)
  • High School Diploma or GED
  • Valid Texas Driver License
  • Minimum of three (3) years of directly related customer service or dispatch experience
  • Ability to work any and all assigned shifts, including nights, weekends, and holidays
Nice to have
  • Experience with two-way radio communications
  • Bilingual English/Spanish skills
  • Previous experience working with busy, 24/7 dispatching operations
  • Previous experience working with large utility
  • Previous experience working with Utility locate operations (Texas811, LoneStar811, Korea)
What the job really is

As a Senior Water Dispatch Representative, you will play a crucial role in the Water Department's Field Operations by ensuring effective communication and support for field crews. Your responsibilities will include managing emergency and routine service calls, dispatching crews, maintaining operational records, and providing after-hours support. This position requires flexibility to work various shifts, including nights and weekends, as part of a 24/7 operation.

Benefits
  • 11 Paid Holidays
  • Medical
  • Dental
  • Vision
  • Paid Time Off
  • Pension Plan
Things to weigh
  • Position requires working in severe weather conditions and emergencies
  • On-call rotation schedule may involve after-hours work
  • Sedentary work with some physical demands
  • No salary range specified beyond hourly pay
Job score4.2/5
Benefits4/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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