The Customer Service Representative II position at the Fort Worth Public Library involves providing exemplary customer service to library patrons, managing the circulation of library materials, and performing various administrative tasks. Responsibilities include assisting customers in person, over the phone, and via email, handling cash transactions, and supporting library programs and outreach events. The role requires flexibility in scheduling, including some evening and weekend work.
See how your résumé matches this role — and tailor it from what actually gets interviews.