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← The City of Fort Worth

Customer Service Supervisor

The City of Fort Worth
Location
Development Services
Posted
17 days ago
Department
Development Services
Salary
$26.38 – $35.30
What they actually want (must-haves)
  • High School Diploma or GED
  • Four years of responsible customer service experience in an area related to permitting, contact center, land development or process improvements
  • One year of administrative and/or lead supervisory experience in municipal or local government
Nice to have
  • Associates degree or higher from an accredited college or university
  • Experience with a contact center
  • Knowledge of state and local building codes and regulations
  • Experience in writing standard operating procedures, training on development and permit-related processes
  • Experience with a permitting software
What the job really is

The Customer Service Supervisor at the City of Fort Worth will lead a team within the Development Support Services Division, focusing on permitting processes. Responsibilities include tracking performance metrics, managing budgets, coordinating with other departments, and ensuring high-quality service delivery. The role requires effective communication with both internal and external stakeholders and involves some evening and weekend work.

Benefits
  • 11 Paid Holidays
  • Medical
  • Dental
  • Vision
  • Paid Time Off
  • Pension Plan
Things to weigh
  • Full-time, in-person position with no remote work option
  • Some evening/weekend work required
  • Candidates without the education requirement may still be considered based on relevant work experience
  • Sedentary work with minimal physical demands
Job score4/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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