HHiring Reality
← Cision

Manager, IT Operations

Cision
Location
Remote - India
Posted
18 days ago
Department
740 - Site Operations
What they actually want (must-haves)
  • Bachelor’s degree in information technology, Computer Science, or related field, or equivalent professional experience
  • 7+ years of progressive IT experience with enterprise collaboration and productivity platforms
  • 3+ years of direct people management experience leading technical teams
  • Strong technical expertise administering and supporting Microsoft 365 technologies
  • Experience supporting enterprise collaboration platforms such as Microsoft Teams, SharePoint Online, Slack, and Five9
  • Experience managing 24x7x365 technical operations in a global enterprise environment
Nice to have
  • Experience with identity, authentication, and access management concepts including SSO, SAML, OIDC, and SCIM
  • Experience with enterprise contact center platforms such as Five9
  • ITIL Foundation or advanced ITIL certifications
  • Knowledge of compliance, security, and data governance requirements for SaaS platforms
  • Microsoft certifications related to Microsoft 365, Teams, SharePoint, Security, or Power Platform.
What the job really is

The Manager of IT Operations at Cision will lead a team responsible for the delivery and support of enterprise collaboration and productivity platforms. This role involves overseeing operational support, managing escalations, and ensuring service reliability while driving continuous improvement initiatives. The manager will also evaluate emerging technologies and serve as a technical expert in platforms like Microsoft 365, SharePoint, and Slack.

Things to weigh
  • No salary listed
  • Role requires participation in on-call rotations and after-hours support
  • The position involves managing a wide range of platforms and technologies, which may require continuous learning and adaptation.
  • The job entails balancing operational rigor with transformation efforts, which could be challenging in a fast-paced environment.
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Cision?

See how your résumé matches this role — and tailor it from what actually gets interviews.