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← CircleCI

Digital Customer Success Program Manager

CircleCI
Location
San Francisco
Posted
9 days ago
Department
Customer Success
What they actually want (must-haves)
  • 3+ years in Customer Success, Project Management, Developer Relations, or Technical Account Management at a developer-tools or DevOps company
  • Hands-on experience with CI/CD pipelines
  • Proven expertise in designing and leading digital customer programs
  • Experience with CS platforms such as Vitally, Gainsight, Totango, or ChurnZero
  • Comfortable building reports and dashboards and analyzing engagement funnels
  • Excellent written communication skills
Nice to have
  • Experience with CircleCI specifically
  • Background in product-led growth motions or M2M-to-annual conversion
  • Familiarity with HubSpot or Snowflake
  • Experience with AI/ML-driven customer outreach
  • Video production skills for technical walkthroughs
What the job really is

The Digital Customer Success Program Manager at CircleCI will be responsible for designing and evolving scalable digital programs that enhance customer experience and drive feature adoption. This role involves technical content development, program optimization, and cross-functional collaboration to improve customer engagement and conversion from monthly to annual plans. The manager will also serve as a technical escalation point and leverage data-driven insights to enhance customer success initiatives.

Benefits
  • Base pay range of $84,500 — $105,500 USD
  • Reasonable accommodations for individuals with disabilities
Things to weigh
  • No specific mention of remote work options or flexibility in work hours
  • The role requires a deep technical understanding of CI/CD and DevOps, which may limit candidates without this background
  • The job involves significant cross-functional collaboration, which may require strong interpersonal skills
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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