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← CIQ

Sr. Customer Support Engineer

CIQ
Location
Remote
Posted
1 month ago
Department
Support
What they actually want (must-haves)
  • Fluency in Arabic
  • Deep Linux internals expertise spanning kernel and user space, systemd, filesystems and storage, and networking
  • Experience with debugging tools like crash, kdump, gdb, strace, and ltrace
  • Experience with containers and orchestration such as Apptainer, Podman, and Kubernetes
  • Comfort operating across bare metal, on-premises HPC clusters, and major clouds
  • Automation skills in Bash and Python, plus Ansible or equivalent
Nice to have
  • Experience in HPC, AI and ML infrastructure, defense, or regulated domains
  • CKA preferred or required to achieve within the first 6 months
What the job really is

The Senior Customer Support Engineer at CIQ will tackle complex technical issues for enterprise customers using Rocky Linux and RLC Pro products. This role involves deep debugging of Linux systems, mentoring support engineers, and ensuring high standards in customer support. Additionally, the engineer will engage with the open source community and contribute to knowledge sharing and automation efforts.

Benefits
  • Medical, dental, and vision insurance
  • Flexible paid time off
  • Employee stock options
  • Remote work; no travel required for most positions
Things to weigh
  • No salary listed
  • Role requires deep technical expertise and significant experience in Linux systems
  • Mentoring responsibility may add to workload
  • Engagement with open source community is expected
Job score3.2/5
Benefits2/5
Freshness4/5
Career value5/5
Role clarity5/5
Pay transparency0/5

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