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← Chorus Innovations

Director of Partner Success

Chorus Innovations
Location
Long Beach, CA | Hybrid
Posted
25 days ago
Department
Clinical Solutions
Salary
$160,000 - $180,000
What they actually want (must-haves)
  • 7+ years in customer success or account management leadership
  • Experience in multi-stakeholder enterprise or public sector environments
  • Ability to lead both strategic relationship management and process-driven SaaS operations
  • Proven coaching skills across distinct disciplines
  • Capability in reading political/organizational dynamics and mitigating risks
  • Strong collaboration skills with Sales, Delivery, and Product leadership
What the job really is

The Director of Partner Success at Chorus Innovations will lead the account management and customer success functions, focusing on complex public sector partnerships and traditional SaaS operations. This role involves building relationships with agency heads, managing account health, driving retention, and mentoring a high-performing team. The director will also standardize processes, report on key metrics, and collaborate with sales and product teams to align client needs with platform capabilities.

Benefits
  • Full medical, dental, vision, and life-insurance benefits
  • 401(k) with company match
  • Stock-option eligibility
  • Unlimited PTO and generous paid parental leave
  • Performance-based bonuses and career-development stipends
Things to weigh
  • Role involves managing complex, multi-agency accounts which may require navigating political dynamics
  • No direct sales quota, but must identify growth opportunities
  • High-level leadership role may involve significant responsibility and pressure
Job score4.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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