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← Chime Financial, Inc

CX Partner Manager

Chime Financial, Inc
Location
Remote, USA
Posted
24 days ago
Department
Operations
What they actually want (must-haves)
  • 5+ years of experience in Customer Experience, Partner/Vendor Management, BPO operations, or a related operational leadership role
  • Professional experience directly related to BPO partner management, ideally within financial services or another highly regulated environment
  • Proven ability to own partner performance across SLAs, quality, productivity, staffing, operational efficiency, and member experience outcomes
  • Strong analytical skills, with the ability to use data to identify trends, diagnose root causes, assess risks, and build clear, actionable recommendations
  • Experience leading complex, cross-functional initiatives from problem definition through execution, change management, and measurement of impact
  • Strong influence, relationship-building, and communication skills
Nice to have
  • Experience in Complaints, Disputes, Escalations, Social Media support, Risk, or other specialized servicing environments
What the job really is

The CX Partner Manager will oversee performance governance for assigned BPO partners, ensuring they deliver high-quality member experiences. This role involves analyzing performance data, identifying trends, and collaborating with internal and external teams to drive improvements. The manager will lead performance reviews, manage escalations, and execute operational initiatives to enhance service delivery and member outcomes.

Benefits
  • Base salary starting at $105,000.00 up to $145,000.00
  • Bonus eligibility
  • Competitive equity package
  • Comprehensive health, financial, and wellbeing benefits
  • Generous vacation policy and company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
Things to weigh
  • Salary range provided but may vary based on location and experience
  • Role involves significant data analysis and cross-functional collaboration, which may require strong interpersonal skills
  • Position requires travel, which may not suit all candidates
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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