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← CharterUP

Operations Coordinator

CharterUP
Location
Remote, US
Posted
19 days ago
Department
Service Operations
What they actually want (must-haves)
  • 2+ years of customer service or logistics coordination experience
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to remain calm and professional in fast-paced or high-pressure situations
  • Strong organizational skills and the ability to multitask effectively
  • A customer-focused mindset with a commitment to delivering exceptional service
What the job really is

The Operations Coordinator role at CharterUP involves providing exceptional customer support by managing inquiries, resolving issues, and ensuring a smooth customer experience. The position requires auditing trip details, coordinating with transportation providers, and monitoring active trips while collaborating with various teams. This entry-level role is designed for individuals looking to grow their skills in a fast-paced, remote-first environment.

Benefits
  • Flexible Work Model: Remote-first company with select in-office roles
  • Comprehensive Health & Wellness: Medical, dental, and vision insurance with 100% premium coverage for employees
  • Time Off to Recharge: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays
  • Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance
  • Performance-Driven Culture: Collaborative team environment
  • Referral Rewards: Bonuses for bringing top talent
Things to weigh
  • Entry-level position may have limited immediate career advancement opportunities
  • Role requires flexibility to work nights and weekends
  • Training schedule varies for the first 6 weeks, which may impact work-life balance
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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