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Onsite Dispatch Technician

CTS
Location
Brooklyn, NY
Posted
10 days ago
Department
Incident Response
Salary
$50,000 - $60,000
What they actually want (must-haves)
  • Experience with MDM's (Mobile Device Management) solutions
  • Experience in WAN/LAN networking, including routing, switching, security, and load balancing
  • Experience in WLAN technologies including Meraki, UniFi, and Cisco
  • Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem
  • Experience with Grand Stream or other Asterisk-based PBX systems
  • Experience with Android, iOS, Gsuite, and Office365
Nice to have
  • 2+ years of experience in a customer-facing, technical-services environment
  • MSP experience in helpdesk or network operations roles
  • Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, and QoS
  • Knowledge of SonicWall and Meraki Firewalls
  • Experience with MSP-related tools: ConnectWise, Ninja One, Addigy, PRTG and IT Glue
What the job really is

The Onsite Dispatch Technician at CTS is responsible for providing on-site troubleshooting and configuration support for clients' technical environments, including network equipment and applications. This role involves responding to service requests, performing maintenance, and collaborating with internal teams while being flexible to travel between client sites in the New York Metro area. The position also includes remote work opportunities when on-site dispatch is not required.

Benefits
  • Competitive compensation
  • Health Insurance (medical, vision, dental)
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Employee Assistance Program (EAP)
  • Retirement Plan (401(k)) with company match
Things to weigh
  • Requires travel in the New York Metro area
  • Work hours are Monday to Friday, 5:30am–2pm EST
  • Onsite dispatch may not be needed every day, allowing for remote work
  • Role involves flexibility and adaptability to changing priorities
Job score4.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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