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← Chartbeat, Inc.

Customer Success Manager

Chartbeat, Inc.
Location
United Kingdom
Posted
16 days ago
Department
Customer Success
What they actually want (must-haves)
  • Bachelor’s degree and/or equivalent experience
  • 3-5 years of B2B relationship management experience
  • Demonstrated experience with consultative relationship building, objection-handling and customer-oriented demo skills, preferably in support of SAAS, cloud, media, marketing or web-analytics platforms
  • Proven results consistently growing a portfolio of enterprise customer relationships
  • Excellent written, persuasive speaking, demoing and contract negotiation skills
Nice to have
  • Experience working with and/or for media organizations
  • Demonstrated knowledge of CRM (Salesforce) activity, opportunity and pipeline management preferred
  • Familiarity with web/media publishing technologies and debugging tools is a major plus
  • Demonstrated evidence of multinational experience; multilingual skills preferred including but not limited to Spanish, French, Japanese and German is a plus
What the job really is

The Customer Success Manager at Chartbeat will focus on managing and growing relationships with enterprise customers, ensuring they receive optimal value from the company's products. This role involves anticipating customer needs, facilitating account renewals, and identifying upsell opportunities while collaborating with internal teams. The position requires a proactive approach to customer engagement and may involve travel for meetings and conferences.

Benefits
  • Company sponsored private insurance through BUPA and Vitality
  • Standard Life pension for UK-based employees
  • 18 weeks of leave to birthing parents and 12 weeks of leave for non-birthing parents
  • Statutory Maternity Pay (SMP) for up to 39 weeks
  • Phone and internet stipend
  • Wellness, learning, and coworking reimbursements
Things to weigh
  • No specific mention of remote work options, though flexible hours are offered
  • Role may require travel, which could impact work-life balance
  • Stack includes SAAS and media analytics, which may be beneficial for career growth
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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