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← Chan Zuckerberg Initiative

Senior Enterprise Systems Analyst

Chan Zuckerberg Initiative
Location
Redwood City, CA (Hybrid)
Posted
24 days ago
Department
CRM, Grants & Contracts Systems
Salary
$171,000 - $235,000
What they actually want (must-haves)
  • 8+ years of hands-on experience designing, developing, administering, and supporting large-scale Salesforce solutions, with deep expertise across Sales Cloud, Experience Cloud, and Service Cloud
  • Salesforce Administrator Certification required, with advanced proficiency in Salesforce Flow
  • Proven experience managing complex technical programs, translating business needs into scalable solutions, and leading change management through training, enablement, and rollout communications
  • Ability to translate organizational strategy into a clear platform vision and communicate effectively with both technical and non-technical audiences
  • Proficiency with Agile methodologies and tools such as Jira, Confluence, and Airtable
  • Experience using AI-powered tools (e.g., ChatGPT, Claude, Gemini) to accelerate discovery and decision-making
Nice to have
  • Experience with Agentforce, Einstein AI, Marketing Cloud, Data Cloud, CRM Analytics, user research, and AI governance
  • Experience with Conga Contracts (Composer, Orchestrate), DocuSign integrations, Contract Lifecycle Management (CLM), Apex, Visualforce, JavaScript, GitHub, Gearset, Qualtrics, DocuSign Administration, or the philanthropy and grantmaking sector
What the job really is

As a Senior Enterprise Systems Analyst at the Chan Zuckerberg Initiative, you will lead Salesforce platform initiatives from strategy to delivery, focusing on enhancing user experience and driving innovation. Your role involves program management, solution development, stakeholder communication, and ensuring compliance with governance policies. You will collaborate with various teams to optimize operations and support the organization's mission-driven goals.

Benefits
  • Generous employer match on employee 401(k) contributions
  • Paid time off to volunteer at an organization of your choice
  • Funding for select family-forming benefits
  • Relocation support for employees who need assistance moving
Things to weigh
  • Hybrid position requiring onsite presence for at least 60% of the working month
  • No specific mention of career advancement opportunities or training programs
  • Base pay range provided, but actual placement depends on skills and experience
  • Bonus eligibility is discretionary and may vary by role
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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