Senior Manager, Customer Success Management - EMEA/APJ

The Senior Manager of Customer Success Management will lead a team of Customer Success Managers focused on Enterprise customers, driving engagement, retention, and growth strategies. This role involves collaborating with cross-functional teams to define strategies, manage customer relationships, and ensure operational excellence while fostering a high-performance culture within the team.

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs
• Receive stock options upon hire and promotion, with participation in secondary offerings and 10 years to exercise options
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents
• ∞ Flexible Time Off: Take the time you need to recharge and reset
• 18 Weeks Paid Parental Leave: 18 weeks for birthing parents and 12 weeks for non-birthing parents

• No specific mention of the technology stack used in customer success management
• High level of responsibility may lead to significant pressure to meet metrics and goals