HHiring Reality
← CentralReach

Enterprise Customer Success Lead

CentralReach
Location
United States
Posted
19 days ago
Department
Customer Success
What they actually want (must-haves)
  • Deep knowledge of CentralReach workflows and operational best practices
  • Strong knowledge of the ABA industry and provider workflows
  • Proven Customer Success or Account Management experience
  • 2-3 years' experience as a Customer Success Lead
  • Strong project management skills
  • Strong communication and presentation skills
Nice to have
  • Direct experience using CentralReach in an operational or customer-facing capacity
  • Experience mentoring team members
  • Familiarity with clinical operations and stakeholders in the ABA industry
What the job really is

As an Enterprise Customer Success Lead at CentralReach, you will act as a strategic advisor to high-impact customers in the ABA industry, driving platform adoption and business outcomes. Your role involves managing a diverse book of business, mentoring team members, and collaborating with various departments to ensure customer satisfaction and success. You will also be responsible for maintaining client health scores and meeting established KPIs while providing consultative guidance to align CentralReach solutions with customer goals.

Benefits
  • Base salary range of $75,000 — $95,000 USD
  • Comprehensive health benefits
  • Generous PTO
  • 401(k) matching
  • Paid parental leave
  • Hybrid work schedules
Things to weigh
  • No specific mention of remote work flexibility beyond hybrid schedules
  • High expectations for customer engagement and growth metrics
  • Role involves managing complex customer relationships which may require significant emotional labor
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to CentralReach?

See how your résumé matches this role — and tailor it from what actually gets interviews.