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Retention Specialist

Center for Employment Opportunities
Location
New York, New York, United States
Posted
16 days ago
Department
Program Delivery - Voc. New York City Program
What they actually want (must-haves)
  • 1-2+ years of related experience
  • Strong customer service skills
  • Strong time management and prioritization skills
  • Ability to anticipate problems and implement solutions
  • Computer savvy with demonstrated word processing skills
  • Familiarity with Salesforce preferred
What the job really is

The Retention Specialist will engage with program participants to ensure they remain employed for at least twelve months after securing full-time jobs. This role involves building strong relationships, managing caseloads, providing guidance, and maintaining accurate records of participant interactions. The position requires in-person interactions and a commitment to supporting individuals, particularly those with justice system involvement, in achieving their career goals.

Benefits
  • Salary of $57,400
  • Medical and dental coverage
  • Professional development opportunities and training
  • Regular training opportunities in Motivational Interviewing (MI)
  • Paid parental leave
  • Participation in a retirement plan
Things to weigh
  • In-person role may limit flexibility
  • Focus on participants with justice system involvement may require specific sensitivities
  • No mention of remote work options
  • Salary may be lower than industry standards for similar roles
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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