HHiring Reality
← Celonis

Senior Service Delivery Manager

Celonis
Location
Tokyo, Japan
Posted
13 days ago
Department
Services
What they actually want (must-haves)
  • 8+ years of work experience in a Global Technical Software Support Center or IT customer service industry
  • 6+ years in a customer facing support role
  • Proven track record for operational or delivery excellence in a similar role
  • Proven leadership skills within a customer support organization
  • Strong analytical skills and technical writing skills
  • Excellent communication skills for both technical and non-technical audiences
What the job really is

As a Senior Service Delivery Manager at Celonis, you will oversee the renewal of Premium Support contracts and manage relationships with customers in the JP/APAC region. Your role involves ensuring adherence to service level agreements, conducting regular meetings with clients, and fostering partnerships across various support teams. You will also be responsible for enhancing customer satisfaction and managing escalations effectively.

Benefits
  • Pioneer Innovation
  • Ownership from Day 1 with Restricted Stock Units (RSUs)
  • Inclusive parental leave policy
  • Unlimited PTO and generous PTO globally
  • Flexible hybrid work model
  • Continuous growth through learning frameworks and mentorship programs
Things to weigh
  • No salary listed
  • Role involves managing multiple crisis situations
  • Requires working during business hours of assigned customers and participation in 24by7 On-call Duty SDM activities
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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