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← Central California Alliance for Health

Member Services Representative (Temporary) (Bilingual)

Central California Alliance for Health
Location
Hollister, CA; Salinas, CA
Posted
1 month ago
Department
Member Services
Salary
$27 - $29
What they actually want (must-haves)
  • Bilingual Spanish/English
  • Two years of customer service experience in member services, health care, public assistance, or human services, or in a customer service or call center environment
  • High school diploma or equivalent
  • Knowledge of principles and practices of customer service
  • Familiarity with Windows-based PC systems and Microsoft Word, Outlook, Excel, and database systems
  • Conflict resolution techniques
What the job really is

As a Member Services Representative, you will provide frontline customer service support to members and providers, primarily via phone. Your responsibilities include assisting with non-medical transportation benefits and other assigned duties, while working closely with the Member Services Supervisor. This temporary position requires daily on-site presence initially, with potential for remote work after three months depending on business needs.

Things to weigh
  • This is a temporary position with no benefits provided by the Alliance during the assignment.
  • The position requires daily on-site presence for training and may later allow remote work depending on business needs.
  • The assignment length is uncertain and may change based on business needs.
Job score3.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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