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Support Enablement Engineer

Cato Networks
Location
Tel Aviv District, Israel
Posted
20 days ago
Department
Product Support - Enablement
What they actually want (must-haves)
  • At least 2 years of experience as a Tier 2–3 Support Engineer in a web, networking, or information security company, or equivalent experience as a Technical Account Manager or Pre-Sales Engineer
  • Experience working with networking or security software solutions, with an emphasis on networking, TCP/IP, firewalls, and proxy servers
  • Strong English communication skills, both verbal and written
  • Excellent communication and presentation skills
  • Ability to provide constructive criticism and feedback
  • Great troubleshooting abilities and a passion for diving into complex technical problems in real production environments
Nice to have
  • Experience working in a Knowledge Management or Knowledge team
  • Proven experience creating technical guides and knowledge-base articles
What the job really is

As a Support Enablement Engineer at Cato Networks, you will be responsible for enhancing the effectiveness of the Support Engineers by advocating for customer needs, identifying support challenges, and developing troubleshooting practices. You will also create technical content and training materials, ensuring the support team is well-equipped to handle inquiries and maximize performance.

Things to weigh
  • No salary listed
  • Focus on technical content creation and knowledge sharing may limit direct customer interaction
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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