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← Cato Networks

Product Support Engineer, T3

Cato Networks
Location
Manila, Manila, Philippines
Posted
26 days ago
Department
Product Support - APJ
What they actually want (must-haves)
  • 2-3 years or more experience working as a Support Engineer (tier2-3)/Network Engineer
  • Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
  • Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
  • Experience with VPNs, IPsec, BGP, security protocols, and standards
  • Familiarity with WAN/SD-WAN/ MPLS networks
  • Excellent oral and written communication skills
Nice to have
  • Knowledge of security concepts such as CASB, DLP, IPS
  • Experience working with Cloud, SaaS technology provider
What the job really is

As a Product Support T3 Engineer at Cato Networks, you will engage with customers throughout the post-sales process, managing and resolving their issues while acting as a trusted advisor. Your role involves troubleshooting technical problems, collaborating with internal teams, and nurturing customer relationships to ensure satisfaction and identify growth opportunities.

Things to weigh
  • No salary listed
  • Role involves managing multiple simultaneous projects in a dynamic environment
  • Position requires strong customer interaction and advocacy
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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